This course is open to candidates 18 years of age and older interested in obtaining the necessary skills and education to enter the field of emergency communications or already working in and emergency communications center. Upon completion of this course the student will be able to receive and process 9-1-1 calls, make appropriate response decisions and provide agency-approved pre-arrival instructions to callers.

This course consists of 2 Modules (each module must be registered for separatly.)

Module 1

is Emergency Communications Officer covering 9-1-1 Ethics, Liability, Legal Issues, 9-1-1 Roles and Responsibilities, Overviews of Law Enforcement, Fire Services and Emergency Medical Services. As well as Stress Management, Interpersonal Communications, FCC rules and Regulations, 9-1-1 call processing techniques

Module 2

consists of NJ Emergency Medical Dispatch (EMD) This course, rewritten in 1996, used the NHTSA’s National Standard Curriculum for EMD as its basis. Completion of the New Jersey Basic EMD Course means that the student has met all of the requirements of National Standard Curriculum. Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed.

The ECO/EMD course is presented through three types of learning activities:

1. Reading assignments from the textbook, lecture & video presentations, online assignments, and classroom discussion will provide the candidate with the necessary knowledge base. Computer access is required for cpr/aed component.

2. Step-by-step demonstrations will teach each candidate hands-on skills that he/she will then need to practice repeatedly in small, supervised groups.

3. Case presentations and scenarios used in class will help each candidate learn how to apply the knowledge and skills acquired to situations you will find in the field.
In addition, the ECO/EMD student will be required to complete the AHA: CPR healthcare provider course as a part of this Program (incuded). Total Course time consists of approximately 80 hours.
Each course size is limited. Students are registered on a first-come, first-serve basis. Minimum enrollment is required. Community Training Associate reserves the right to cancel the program if a minimum number of registrations are not received.


All students must be at least 18 years of age to enroll. Students must be able to read and understand the English language. CPR Certification to the Health Care Provider/Professional Rescuer level is required and is provided as part of this Program at no additional charge. All students will be required to take the CPR component regardless of current certification status.

Program Fees

Cost of the ECO/911 $400.00 per student                                                                                                                        EMD program is $400.00 per student (payment plan available)

All registrations includes all course materials, online program access, registration and any required parking tag (based on facility). Required CPR certification is included, there is no testing fees

Payment plan is available for EMD program (module 2) 2 payments of $175.00 first one due on October 5th and final payment November 2nd

Payment will be via credit card unless prior arrangements are made

Registrations will not be accepted without required payment/deposit.

Cancellation Policy

No refunds or credits will be issued for incomplete coursework, failures or absences. Cancellations will only be permitted 10 or more days before the course start date. A full refund, (less %10 of total cost of course) if applicable will be issued for permitted cancellations. 50% refund on total cost of course will be issued for cancellations requests received less than 10 days prior to the course start date.